PureWickMall Support
Published 10/28/2026
Tracking updates can take several hours to appear after a label is created. If tracking has not changed for more than two business days, or the carrier reports an exception, open a support request from the order details page. Include the order number and tracking number. A delayed scan does not automatically mean the parcel is lost. Our team will review the carrier record and preserve the last reliable status while investigating.
This information is general support guidance and does not replace advice from a qualified healthcare professional.